With the Memorial Day weekend ahead, SRP warns customers to be aware of potential utility scams. Common utility scams include individuals falsely representing themselves as SRP while demanding immediate payment and threatening immediate disconnection.
“We typically see an increase in utility scam activity during holiday weekends and in the summer, when customers are more likely to be distracted,” said Zack Thompson, SRP Manager of Residential Call Center. “Our main advice is for customers to hang up and call SRP if they feel something is off. Our customer service team is available 24/7 to answer questions and provide assistance.”
SRP will not ask customers to make an immediate payment. If a customer is at risk of service disconnection, SRP will always send one or more notices by mail and, if a customer is enrolled in SRP eNotes™, by email. SRP does call customers if they are at risk of disconnection but will not pressure customers into paying over the phone or request a particular payment method.
SRP does not accept payments through Zelle, MoneyPak, Cash App or Bitcoin. The utility accepts payments online through SRP My Account™, the SRP Power App™ and SRP M-Power® App, or through its Paymentus website.
Customers can also pay in person with cash at over 500 retail locations throughout the Valley. Please note that these locations require the barcode that is only available on a customer’s SRP bill or SRP cash payment card that is accessed via SRP My Account.
Individuals who receive a suspicious call from someone who says they are from SRP should hang up and call SRP directly at (602) 236-8888 in English or (602) 236-1111 in Spanish. Even if the caller ID says the number is from SRP, scammers can easily spoof any number.
SRP customer service employees are here to help and are always available. If a customer receives a suspicious call, email or text or has been impacted by a scam, please call SRP.