Customers of Chick-fil-A in five states who utilized the company’s app or website for delivery services could potentially receive a cash payment of $29.25 or a gift card due to a settlement reached in a class-action lawsuit.
In October, a legal case was filed against Chick-fil-A in Georgia, claiming that the company had made misleading guarantees regarding delivery charges for orders placed through its app and website during the COVID-19 outbreak.
According to the eligibility page for claims, Chick-fil-A has denied the accusations and any misconduct in the resolution.
What are the requirements for making a claim?
Individuals living in Florida, Georgia, California, New York, and New Jersey who made delivery purchases through the Chick-fil-A One app or the company’s website from November 1, 2019 to April 30, 2021, may receive a cash settlement or gift card valued at a maximum of $29.25 as part of a settlement agreement.
The settlement administrator has sent an email to inform eligible customers about their eligibility, as stated in the claim form.
The awarded amount may decrease based on the number of received claims.
The submission deadline for claims is February 15, 2024, making the timeframe limited.
If you have not received an email from the administrator of the class-action settlement, you can reach out to them through the contact form to request one. You will need the Unique ID provided in the email to complete the process of submitting a claim form.
What was the accusation against Chick-fil-A?
According to court documents, the company is being sued for falsely promoting free or low-cost delivery ($2.99 or $3.99) on its mobile app and website, while also applying undisclosed delivery fees on top of the advertised low fee.
The plaintiffs alleged that Chick-fil-A had been concealing a markup of 25 to 30% on food prices for orders made through delivery. This resulted in customers paying an additional $5 or $6 for a 30-piece chicken nugget order when compared to ordering in-store.
According to the legal claim, the corporation took advantage of the surge in delivery requests during the pandemic and gained profit by “misleading” customers about the actual cost.
As part of the settlement, TopClassActions.com reports that the company has allocated a $1.45 million cash fund and a $2.95 million gift card fund for the payment of claims.