Phoenix residents who regularly interact with the police department’s public-facing services will want to take note of some upcoming changes — and some temporary limitations — as the Phoenix Police Department continues its transition into a brand-new headquarters in the heart of downtown.
The department’s Public Records Bureau is the next division to make the move, with staff beginning to shift operations to the new facility at 100 W. Washington Street starting March 9th. Rather than shutting down and relocating all at once, the department is staggering the transition in small groups to minimize disruption and keep services accessible throughout the process.
For now, the existing location at 1717 E. Grant Street will remain open to the public for both Public Records and Vehicle Impound services through March 27th. The new downtown location will officially open its doors to the public on March 30th.
There is a catch, however. During the two-week transition window, in-person wait times and phone availability may be reduced as staff and equipment move between sites. The department is strongly encouraging residents to handle requests digitally wherever possible — either through the online self-service portal or via email at [email protected]. Those who need to call can still reach the office at 602-534-1127.
For those who do need to visit the new headquarters in person after March 30th, several parking and transit options are nearby. Hourly parking is available at 305 W. Washington Street and at Cityscape Public Parking at 2 N. Central Avenue, both within a short walk. The Light Rail’s Central/Washington Station sits directly adjacent to the building, and multiple Valley Metro bus routes serve the area as well.
The move marks a significant milestone for a department that has been working toward consolidating operations at the new facility for some time — and city officials say the modern space is designed to improve both efficiency and the overall experience for community members who need to access police services.
