The Phoenix Police Department is stepping into the digital era with the launch of a new customer service tool aimed at enhancing communication with the community. Developed by SPIDR Tech, a leading public service platform for public safety, this software integrates seamlessly with existing computer systems to keep those who call for police services informed and provide real-time updates to victims of crimes.
Starting August 6, 2024, when someone calls 911 or the Department’s non-emergency number from a cell phone, they will now receive a text message confirming their call. In cases of delayed response by the officers, an automated message will be sent to the caller, letting them know about the delay. Delays may occur due to officers being diverted to higher-priority calls or a high volume of calls in the city.
The innovative technology does not stop there. Callers will have the opportunity to give feedback through a user-friendly automated survey about their experience with the Department. The survey will be mobile-friendly and received as a link on their phone, allowing the caller to complete the survey at their convenience. The feedback collected will be instrumental in helping the department identify and understand areas for improvement.
“We want to hear from the public about how we’re doing. This valuable feedback will help us identify and understand areas where we can improve,” said Interim Phoenix Police Chief Michael Sullivan.
In addition to the text messaging service, victims will have access to real-time notifications and updates on the status of their case. By signing up through the new Victim Portal on the Department’s website, victims will have 24/7 access to information about their case along with automatic alerts and updates regarding arrests sent via text or email. Traditional methods of case updates through phone calls will still be available.
“One of the guiding principles of the Department’s Crime Reduction Plan released earlier this year was to be community and victim-centered. This will allow us to communicate with and better inform the people we serve,” said Sullivan.
To further enhance accessibility and inclusivity, the messages sent through SPIDR Tech’s platform will be available in multiple languages, including English, Spanish, French, Arabic, Swahili, and Farsi. This multilingual support ensures that a diverse range of community members can stay informed and engaged with the police department’s services.
The Phoenix Police Department’s initiative demonstrates a significant step towards modernizing public safety communication and ensuring that the community remains informed and engaged. With the upcoming launch of SPIDR Tech services, Phoenix residents can look forward to improved communication and a more responsive police department.
Stay tuned for more updates as the Phoenix Police Department continues to innovate and enhance their services for the community.
