Arizona Attorney General Asks Gyms To Forgo In-Person Cancellation Policy

As gyms have been closed across the state in an attempt to stop the spread of the coronavirus, Arizona Attorney General Mark Brnovich has asked the three major chains to abandon their in-person cancellation policies.

In letters sent to Mountainside Fitness, Life Time Fitness, and Planet Fitness, Bronovich says it’s “problematic” to require an in-person cancellation policy at the current time when the gyms are closed due to a nationwide health emergency.

Brnovich has asked the gyms to change their policies and to alert customers, or preserve all written and electronic materials related to the policy “in anticipation of a possible consumer fraud investigation.”

The gyms are being asked to inform the Attorney General’s Office by Friday if the policy has been changed and provide a copy of the notice sent to customers.

Most gyms have stepped up and have already frozen user accounts or suspended automatic payments. Brnovich would like to take it one step further and says customers should be given the opportunity to cancel remotely.

In Arizona Governor Doug Ducey’s executive stay at home order that was issued on Monday, physical fitness facilities and gyms were not included in the list of essential businesses that could remain open.


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