Phoenix-Based Apartment Company First with Amazon Lockers

Phoenix’s Mark-Taylor apartment complexes were the first multi-residence location in the US to feature Amazon Lockers. After several years of testing and tweaking the service, the world’s largest retailer, Amazon, is ready to roll them out nationwide.

Amazon Lockers are fully-automated package delivery and pickup units. Known as a Hub, these lockers are placed where people live to prevent delayed delivery or stolen packages. There is no charge to residents for the service. Packages are received and returned through the lockers without a visit to the apartment management office.

In 2015, one of the Mark-Taylor communities received approximately 15,000 resident packages, half of which were from Amazon. Rising property management costs are attributable to the need to sort, store, and notify residents of delivery. Amazon Lockers solved this problem and lowered management costs for the multi-family residences.


Valley-based Mark-Taylor was the first apartment complex in the US to implement the lockers as a delivery solution for a residential rental site and has since placed them at all 37 of the company’s properties in Arizona.

After success in the Phoenix properties, Amazon announced deals with several of the nation’s largest apartment building owners. Landlords pay about $20,000 for each Hub system upfront.

 A group on the East Coast with 68,000 apartment units is installing its first four locker systems this week. Contracts like this give Amazon a convenient way to deliver packages to residents in more than 850,000 apartment units in the US.

Amazon has installed lockers throughout the US, announcing that it is rolling them out at its newly acquired Whole Foods stores. The Hub program, specific to residential spaces, launched this summer.